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Results for "customer complaint resolution"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Leadership, Analysis, Value Propositions, Discussion Facilitation
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
Emory University
Skills you'll gain: Conflict Management, Empathy, Emotional Intelligence, Problem Solving, Collaboration, Self-Awareness, Active Listening, Adaptability, Communication
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Selling Techniques, Verbal Communication Skills, Upselling, Customer Complaint Resolution, Product Knowledge, Retail Store Operations, Transaction Processing, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Customer Relationship Building
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Communication Strategies, Interpersonal Communications, Communication, Cooperation, Collaboration, Discussion Facilitation, Planning, Decision Making
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
In summary, here are 10 of our most popular customer complaint resolution courses
- CVS Health Call Center Customer Service:Â CVS Health
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- Customer Service Fundamentals:Â Knowledge Accelerators
- Conflict Management:Â University of California, Irvine
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Conflict Transformation:Â Emory University
- CVS Health Retail Customer Service:Â CVS Health
- Improving Customer Retention:Â Coursera Instructor Network
- Conflict Resolution Skills:Â University of California, Irvine
- Google Digital Marketing & E-commerce:Â Google