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Results for "customer complaint resolution"
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Leadership, Analysis, Value Propositions, Discussion Facilitation
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Communication Strategies, Interpersonal Communications, Communication, Cooperation, Collaboration, Discussion Facilitation, Planning, Decision Making
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: New AI skills
Google
Skills you'll gain: Storyboarding, Wireframing, UI/UX Research, Responsive Web Design, User Experience Design, Design Thinking, User Research, Information Architecture, Figma (Design Software), Usability Testing, User Story, Web Design, Design Reviews, Usability, Presentations, Design Research, Persona (User Experience), Ideation, User Centered Design, Mockups
- Status: Free
Emory University
Skills you'll gain: Conflict Management, Empathy, Emotional Intelligence, Problem Solving, Collaboration, Self-Awareness, Active Listening, Adaptability, Communication
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Artificial Intelligence, Personalized Service, Expense Management, Artificial Intelligence and Machine Learning (AI/ML), Creative Thinking, Productivity Software, Creativity, Digital Transformation, Business Process Automation, Expense Reports, Innovation, Natural Language Processing, Test Case, Scenario Testing, Problem Solving, Application Development, Communication
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Excel Macros, Excel Formulas, Microsoft Excel, Data Visualization, Generative AI, Artificial Intelligence, Productivity Software, Creative Thinking, Creativity, Business Process Automation, Scripting, Data Validation, Natural Language Processing, Prototyping, Problem Solving, Data Import/Export, Debugging, Application Development, Communication
In summary, here are 10 of our most popular customer complaint resolution courses
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- CVS Health Call Center Customer Service:Â CVS Health
- Conflict Management:Â University of California, Irvine
- Customer Service Fundamentals:Â Knowledge Accelerators
- Google Digital Marketing & E-commerce:Â Google
- Conflict Resolution Skills:Â University of California, Irvine
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Google UX Design:Â Google
- Conflict Transformation:Â Emory University
- Customer Analytics:Â University of Pennsylvania