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Results for "voice of the customer (voc) analysis"
Skills you'll gain: Data Wrangling, Data Cleansing, Data Analysis, Data Manipulation, Data Import/Export, Exploratory Data Analysis, Statistical Analysis, Regression Analysis, Predictive Modeling, Pandas (Python Package), Scikit Learn (Machine Learning Library), Data-Driven Decision-Making, Statistical Modeling, Machine Learning Methods, Feature Engineering, Python Programming, NumPy
Skills you'll gain: Cybersecurity, Security Controls, Cyber Attacks, Information Systems Security Assessment Framework (ISSAF), Security Strategy, Security Awareness, Cyber Risk, Security Information and Event Management (SIEM), Information Assurance, Data Ethics, Network Analysis, Personally Identifiable Information
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
- Status: Free
University of London
Skills you'll gain: Organizational Change, Coordinating, Leadership and Management, Business Management, People Management, Organizational Structure, Business Transformation, Professional Development, Leadership, Personal Development
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
Skills you'll gain: Dashboard, SQL, Descriptive Statistics, Jupyter, Statistical Analysis, Data Analysis, Probability Distribution, Pandas (Python Package), Data Visualization Software, Statistics, Data Visualization, Relational Databases, Statistical Hypothesis Testing, Web Scraping, Databases, Stored Procedure, Automation, Software Development Tools, Data Science, Python Programming
Tableau Learning Partner
Skills you'll gain: Requirements Elicitation, Business Analysis, Business Systems Analysis, Key Performance Indicators (KPIs), Requirements Analysis, Business Requirements, Performance Metric, Process Analysis, Stakeholder Management, Business Process, Business Process Modeling, Tableau Software, Data Visualization, Communication
Skills you'll gain: Data Ethics, Data Analysis, Analytics, Data-Driven Decision-Making, Google Sheets, Business Analytics, Spreadsheet Software, Analytical Skills, Data Sharing, Data Cleansing, Data Processing, Data Strategy, Data Visualization Software, SQL
Skills you'll gain: Exploratory Data Analysis, Feature Engineering, Data Cleansing, Data Access, Data Analysis, Statistical Inference, Statistical Hypothesis Testing, Data Quality, Probability & Statistics, Jupyter, Big Data, Machine Learning, Data Manipulation, Pandas (Python Package), Statistical Analysis, Data Transformation, Data Presentation, Artificial Intelligence
Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Organizational Skills, Agile Methodology, Waterfall Methodology, Communication, Interpersonal Communications, Decision Making
Berklee
Skills you'll gain: Active Listening, Constructive Feedback, Empathy, Emotional Intelligence, Media Production, Aesthetics, Personal Development, Self-Awareness, Visionary, Adaptability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Greeting Customers, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
In summary, here are 10 of our most popular voice of the customer (voc) analysis courses
- Data Analysis with Python: IBM
- Foundations of Cybersecurity: Google
- Call Center Customer Service: CVS Health
- Managing the Company of the Future: University of London
- Customer Relationship Management: Starweaver
- Data Science Fundamentals with Python and SQL: IBM
- Business Analysis Process: Tableau Learning Partner
- Foundations: Data, Data, Everywhere: Google
- Exploratory Data Analysis for Machine Learning: IBM
- Foundations of Project Management: Google