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Results for "customer journeys"
Skills you'll gain: Data Validation, Spreadsheet Software, Data Analysis, Data Synthesis, Analytics, Data Manipulation, Excel Formulas, Query Languages, Data Compilation, Pivot Tables And Charts, Data Quality, SQL, Data Integration, Data Transformation, Constructive Feedback
- Status: New
Skills you'll gain: Sprint Retrospectives, Agile Product Development, Agile Software Development, Backlogs, Stakeholder Communications, Scrum (Software Development), Agile Methodology, Stakeholder Management, Cross-Functional Collaboration, Kanban Principles, Product Roadmaps, Information Technology, Agile Project Management, Computer Hardware, Prioritization, Virtual Teams, Product Strategy, Product Management, User Story, Sprint Planning
Skills you'll gain: Email Marketing, Marketing Automation, Personally Identifiable Information, Newsletters, Digital Marketing, Data Management, Marketing Strategy and Techniques, HubSpot CRM, Customer Data Management, Promotional Strategies, Content Creation, Performance Metric, Target Audience, Key Performance Indicators (KPIs), Customer Retention
University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Selling Techniques, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Social Media
Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Content Creation, Social Media Management, Marketing Strategies, Marketing Analytics, Customer Engagement, Digital Marketing, Brand Awareness, Advertising, Target Audience
University of Virginia
Skills you'll gain:
University of Alberta
Skills you'll gain: Requirements Analysis, Agile Software Development, Agile Methodology, Kanban Principles, Requirements Elicitation, Sprint Retrospectives, Requirements Management, Functional Requirement, Business Requirements, Sprint Planning, Software Development Methodologies, Project Risk Management, Software Development Life Cycle, Scrum (Software Development), Software Technical Review, Software Development, Product Management, Agile Project Management, User Story, Backlogs
Ludwig-Maximilians-Universität München (LMU)
Skills you'll gain: Mergers & Acquisitions, Customer Retention, Business Research, Business Strategy, Organizational Structure, Organizational Strategy, Peer Review, Game Theory, Strategic Thinking, Competitive Analysis, Strategic Partnership, Product Strategy, Report Writing, Business Consulting, Growth Strategies, Organizational Effectiveness, Strategic Decision-Making, Organizational Change, Business Writing, Compliance Management
- Status: Free
Coursera Instructor Network
Skills you'll gain:
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Scripting, Cloud Infrastructure, Web Applications
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Productivity Software, Data Entry, Data Validation, Process Analysis, Organizational Skills
In summary, here are 10 of our most popular customer journeys courses
- Analyze Data to Answer Questions:Â Google
- IBM Product Owner:Â IBM
- Think Outside the Inbox: Email Marketing:Â Google
- Customer-Centric IT Strategy:Â University of Virginia
- Interacting with Customers:Â CVS Health
- From Likes to Leads: Interact with Customers Online:Â Google
- Marketing Analytics:Â University of Virginia
- Software Product Management:Â University of Alberta
- Competitive Strategy and Organization Design: Ludwig-Maximilians-Universität München (LMU)
- GenAI for Customer Service Representatives:Â Coursera Instructor Network